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These common questions come up when clients are working in our training studio.
1. Can I work out on the equipment by myself?
Yes, we offer a PRESTIGE membership that allows clients to work out on the equipment on their own. We are only offering 100 PRESTIGE memberships in order to maintain a private feel to the studio. The PRESTIGE not only allows members to work out on the functional training equipment, they also receive one complimentary personal training session/month, discounts on personal training and full access to our small group training classes.
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2. What if I want to just work out at a gym?
No Problem, we offer a PRESTIGE membership that allows clients to work out on the equipment on their own. We are only offering 100 PRESTIGE memberships in order to maintain a private feel to the studio. The PRESTIGE not only allows members to work out on the functional training equipment, they also receive one complimentary personal training session/month, discounts on personal training and full access to our small group training classes. – take out since it is the same reply as one – change it to: The Prestige Membership enables clients to come in and use the facility with the program that has been put together for them by a trainer during ALIVE’s hours of operation.
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3. Can I warm-up on the cardio equipment before my Private Training session?
Yes, that is what our cardio equipment is for. Your trainer will instruct you with how long and how hard they would like you to exercise for either before or after your Private Training session.
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4. Why are your fees more than most fitness clubs?
You’re right – our clients make more of an investment in their health and fitness program when they train with us. That’s because we are not just a fitness club. Because we are a training studio, we provide our clients with a lot more service and attention so that they maximize their workouts and get results more quickly. We don’t have 8000 members that we need to keep track of which means we can take care of our clients better. We also staff only the best trainers in the area – some with a masters degree in health and fitness, some are international health and fitness speakers, some are writers…and all attend regular continuing education events. Our clients recognize that this type of service and caliber of training is what is going to get them the results that they exercise for in the first place.
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5. Why do aerobic classes cost more than most fitness clubs?
Our Group Training sessions are very different than the aerobic classes that you’ll see offered in most fitness clubs. First, they are taught by Personal Trainers and Trainers highly qualified their area (eg. Pilates certified, yoga certified, etc.) who are very well trained in proper movement mechanics and program design to ensure you get results quickly. Also, our class size is smaller than most health clubs so our Trainers can monitor technique better. You’ll also find that our Group Training sessions are more focused on function, performance and results versus choreography. You won’t need a dance degree to participate in our programs. They are all very results-oriented.
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6. Do you offer Pilates?
Yes, we do. We call our program ‘Pilates Fit’. We have modified the original program to include core functional movement as well as strengthening exercises and yoga. Furthermore, we have modified the sequence of exercises to offer the greatest benefits.
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7. If I am a Group Training client, can I come in and just use the locker facilities before and after a run?
Absolutely.
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8. Pre-Authorized Payment Questions:
Preauthorized Automatic Payment is a safe and convenient method of paying for training services. Give us a void cheque after – authorize us to deduct the amount from your credit card on the day your payment is due. It’s that simple. And there are no long term contracts so if you need to cancel at any time for what ever reason, you are free to do so.
a. How much do I have to pay up front?
You pay the initial client fee plus any training fees that will be incurred before the first billing date.
b. What if I change my credit card number sometime in the future?
To ensure your payments are credited promptly, please provide us with your new account information a minimum of two weeks in advance of your next payment date. We will make all necessary arrangements.
c. Do I have to sign a contract?
Yes, we do have contracts at ALIVE personal training, however, signing a contract is in the clients best interest since it protects you and the money you are investing in training.
d. How do I sign up?
Just call the studio at 403.225.8554 or email info@alivepersonaltraining.com to set up a consult with one of our Health Coaches.
e. Will my Group training fee ever increase?
Based on operating costs and inflation, costs may increase once a year by 4%.
f. Can I put my payments on hold if I’m away?
Yes, you can freeze your training fees for a minimum of 1 month. An administrative bi-weekly payment fee of $5 will be deducted to maintain your client status.
g. If I have a question, who should I talk to?
Talk to Lana or Holly and they will answer any questions you may have.
h. I don’t like automatic payment options. Can I just pay for Group Training upfront?
Yes, definitely
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